Cancel renewal
You can turn off automatic renewal at any time from the Billing page using Stripe's secure customer portal. There is no cancellation fee. Unless a statutory cancellation right applies, Unlimited access remains available until the end of the paid monthly or annual period and no further renewal is taken.
Cooling-off and statutory rights
If you are legally a consumer, you may have a statutory right to cancel an online service contract. The scope of that right can depend on whether you asked for the digital service to begin immediately and how much of it has already been supplied. Nothing in this policy removes a right provided by law. Contact us promptly and we will assess the request fairly under the rules that apply.
Refund requests
Payments are not automatically refundable merely because the service was unused or renewal was forgotten. We will, however, correct duplicate or unauthorised charges and provide refunds required by law. We may also offer a full or proportionate refund where AfterBooth suffered a material, prolonged failure and the paid service could not reasonably be used.
How to request help
Email info@afterbooth.co.uk from the account address with the payment date and reason for the request. Do not send full card details. We will acknowledge the request and aim to resolve it promptly. Approved refunds are returned to the original payment method; bank processing times are outside our control.